These terms govern use of the Digital Harmony LLC website and remote technology services. By requesting support, you agree to these terms.
Services
Digital Harmony provides remote IT support, troubleshooting, help desk assistance, software and system support, account and access help, cloud/SaaS guidance, and practical AI or workflow automation assistance as scoped in writing or confirmed before a session.
Authorization
You confirm you are authorized to request changes to the systems, accounts, and data involved. Remote access occurs only with your permission and may be withdrawn at any time.
Limitations
Services do not include:
- On-site hardware repair or laboratory data recovery
- Acting as your internet service provider, cloud vendor, or licensed security operations center
- Legal, accounting, or compliance certification services
- Guaranteed uptime, outcomes, or third-party product performance
Fees
Fees, session length, and any retainer scope are agreed before work begins. Unpaid invoices may pause further scheduled work until resolved.
Liability
To the fullest extent permitted by law, Digital Harmony’s liability for any claim related to the services is limited to the fees paid for the specific engagement giving rise to the claim. We are not responsible for third-party outages, customer-owned license issues, or losses from instructions you authorize.
Contact
Digital Harmony LLC · 1602 Central Ave NE, Albuquerque, NM 87106 · updates@digitalharmonysllc.com · +1 (505) 637-0147